Part 4, Chapter 7: Give a dog a good name Principle: Give the other person a fine reputation to live up to The saying, “give a dog a bad name and you may as well have shot him,” is a bit intense, but the author suggests it’s a good example for this chapter. Basically, we…

Part 4, Chapter 7: How to spur people on to success Principle: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praises.” Dog trainers praise dogs at the slightest improvement–why don’t we do that with people? People can be so quick to give out hate versus praise.…

Part 4, Chapter 5: Let the other person save face Principle: Let the other person save face Before finding faults, issuing threats, criticizing a child or employee in front of others, consider the other person’s feelings/pride. Even if we are right, and the other person is definitely wrong–destroying their ego does nothing. “I have no…

Part 4, Chapter 4: No one likes to take orders Principle: Ask questions instead of giving direct orders No on likes to be told what to do–at any age. Instead of saying, “Do this, do that. Don’t do this. Don’t do that.” Try saying, “You might consider this. Do you think that would work? Maybe…

Part 4, Chapter 3: Talk about your own mistakes first Principle: Talk about your own mistakes before citicizing the other person’s The author gives and example of how his niece came to work for him as his secretary. She was young, straight out of school and he had been working for some time already. She…

Part 4, Chapter 2: How to criticize- and not be hated for it Principle: Call attention to people’s mistakes indirectly The author starts this chapter with an example of Charles Schwab catching employees smoking on the job. Instead of getting upset and reminding them of the rule, he gave them each a cigar and said,…

Part 4, Chapter 1: If you must find fault, this is the way to begin. Principle: Begin with praise and honest appreciation If you do need to be stern or have a discussion with someone about something they did wrong, start with praise. Similar to the “drop of honey” chapter in part 3. If you’re…

Part 3, Chapter 10: An appeal that everybody likes Principle: Appeal to the noble motives This chapter starts with an example of Jesse James. James was an American outlaw, who robbed trains and banks, but then gave the money to neighboring farmers so they could pay their mortgage. Basically Robin Hood. He was clearly a…

Part 3, Chapter 9: What everybody wants Principle: Be sympathetic with the other person’s ideas and desires Majority of the time, we are who we are because of our surroundings. We deserve little credit for being what we are. Remember that when encountering irritated people. They deserve very little discredit for being what they are.…

Part 3, Chapter 8: A formula that will work wonders for you Principle: Try honestly to see things from the other person’s point of view People may be totally wrong–but they don’t think so. Don’t condemn, but try to understand. There is a reason people think and act as they do, so try to find…