Part 3, Chapter 7: How to get cooperation Principle: Let the other person feel that the idea is theirs No one wants to feel like they’re being sold something or told to do something. How often do we see the same advertisement, 3 or maybe 4 times in a row on whatever streaming platform we’re…

Part 3, Chapter 6: The safety valve on handling complaints Principle: Let the other person do a great deal of the talking Most people try to win others to their way of thinking and end up doing way too much talking. People like talking about themselves – so let them. When someone is talking, listen…

Part 3, Chapter 5: Get the other person saying, “yes, yes” immediately. Principle: Get the other person saying, “yes, yes” immediately. When you start a conversation with someone, focus on the things you agree on and have in common. If you keep them saying “yes” to begin with, it avoids them from saying “no” so…

Part 3, Chapter 4: A drop of honey Principle: Begin in a friendly way. “A drop of honey catches more flies than a gallon of gall.” I had to google what “gallon of gall” is: “A gallon of gall” is an idiom that refers to someone who is rude, disrespectful, or irritating, So it’s easier…

Part 3, Chapter 2: If you’re wrong, admit it Principle: If you are wrong, admit it quickly and emphatically. When you admit you’re wrong first–it takes the “fight” away from that person. Similar to the previous points about making someone feel important, if you admit you’re wrong versus fighting them, more often than not, their…

Part 3, Chapter 2: A sure way to making enemies – and how to avoid it. Principle: Show respect for the other person’s opinions. Never say, “you’re wrong.” This chapter is a nice follow up to the previous chapter of how to avoid arguments. If we can’t be sure that we’re right 55% of the…

Part 3, Chapter 1: How to win people to your way of thinking Principle 1: You can’t win an argument The only way to get the best of an argument is to avoid it. 9 out or of 10 times, an argument ends with each person more firmly convinced that he or she is right.…

Part 2, Chapter 6: How to make people like you instantly Principle 6: Make the other person feel important – and do it sincerely. This chapter starts with how the author is at a post office. He’s waiting in line and can see how the clerk looks bored/is doing things out of habit and motion.…

Part 2, Chapter 5: How to Interest People Principle 5: Talk in terms of the other person’s interests The author starts this chapter with another example of Roosevelt and how well he knew his guests. Before he had someone over, he would learn about what they liked, and then research it enough to be able…

Part 2, Chapter 4: An easy way to become a good conversationalist. Principle 4: Be a good listener. Encourage others to talk about themselves. Intentionally listening is the highest of compliments we can pay to anyone. How can we be a good conversationalist? By listening to people. People want to talk about themselves. (Think about…